Shipping Policy

Shipping Policy

At Brinavo, we are committed to delivering your order quickly, safely, and reliably. Please review the information below to understand how we handle order processing and delivery.

Order Processing Time

All orders are carefully prepared and dispatched within 2 business days of your purchase. Orders placed on weekends or public holidays are processed on the next business day. Once your order has been dispatched, you will receive a confirmation email with your tracking information where available.

Delivery Time

Estimated delivery within the United Kingdom is 3 to 5 business days from the date of dispatch. Please note that delivery times are estimates and may occasionally be affected by circumstances beyond our control, such as carrier delays or adverse weather conditions.

Shipping Costs

We are pleased to offer free shipping on all orders throughout the United Kingdom. There are no minimum order requirements to qualify for free delivery.

Order Tracking

Once your order has been dispatched, you will receive an email containing your tracking details, where available, so you can follow your parcel every step of the way.

Delivery Area

We currently ship to addresses within the United Kingdom. If your order is being delivered to a remote area, please allow additional time for delivery.

Incorrect or Incomplete Addresses

Please ensure that your delivery address is complete and accurate at the time of ordering. Brinavo cannot be held responsible for delays or non-delivery resulting from an incorrect or incomplete address provided by the customer.

Lost or Damaged Parcels

In the unlikely event that your parcel is lost or arrives damaged, please contact us as soon as possible so that we can resolve the matter promptly and to your satisfaction.

Contact Us

If you have any questions regarding your order or our shipping process, our customer service team is here to help.

Brinavo
164 Oxford Street
W1D 1NN London
United Kingdom
Phone: +44 7943223584
Email: contact@brinavo.shop